Terms and conditions
To make a purchase on jumperfabriken.com, you must be at least 18 years old. If you are under 18, you need consent from a legal guardian. By completing an order on jumperfabriken.com, you accept the terms in effect at the time and confirm that the information you provide is accurate.
Order
After completing a purchase, an order confirmation will automatically be sent to the email address you provided. When you receive a shipping confirmation, it means your order has been approved and is on its way. If there are any issues with your order, we will contact you via email. We reserve the right to adjust or cancel orders in the case of any pricing errors in the online store.
Payment
Payments are handled through Klarna and PayPal. The available payment options for your country will be displayed at checkout when placing your order.
Unclaimed Packages
You are responsible for providing accurate delivery information. If a package is returned to Jumperfabriken due to an incorrect address or failure to collect it within the specified timeframe, the amount will be refunded and a fee will be charged.
Delivery
We offer delivery with DHL or UPS. Available shipping options for your country will be shown at checkout, based on the provided delivery address. The estimated delivery time and current shipping costs will also be displayed. Orders placed during weekends will be shipped no sooner than the next business day. Note that delivery times may be longer during sales and promotional periods. You are responsible for checking that the delivery and items are undamaged upon receipt.
Prices
All prices on jumperfabriken.com are listed in SEK, Euro or DKK, depending on the recipient country selected. Prices include VAT for countries wthin the European Union. If the country selected is oustide the EU, the prices shown are excluding VAT. For orders outside the EU, you will make the payment to Jumperfabriken excluding VAT and instead pay VAT during customs processing. We reserve the right to adjust prices in the case of any errors.
Promotions
Discount codes cannot be combined with other promotions or offers unless otherwise specified.
Product Information
We reserve the right to make typographical errors and for products to be out of stock. We cannot guarantee that product images accurately reflect the actual appearance, as color differences may occur depending on screen type and settings. We strive to present the products as accurately as possible.
Returns and Right of Withdrawal
You have the right to return products within 14 days from the day you receive the package. The item should be returned in its original condition, unused, and with packaging and tags intact. For orders within the EU, a prepaid return label is included, and the return cost will be deducted from the refund. Current return fees can be found here: XXXXX. For orders outside the EU, the customer is responsible for paying and booking a trackable return. Refunds are processed within 10 business days from when the return is received at our warehouse.
Complaints
We follow the Swedish Consumer Agency's guidelines for e-commerce. Complaints about a defective product should be made immediately after discovering the issue, but no later than three years from the purchase date. Contact us at info@jumperfabriken.se to file a complaint.
Privacy Policy
Your personal privacy is very important to us. Our privacy policy explains how we handle your personal data, such as your name and contact information. In short, we process your personal data to: • Manage and deliver your order • Provide you with offers and inspiration, via newsletters and targeted marketing • Communicate with you and respond to your inquiries • Remind you of any abandoned shopping carts • Fulfill legal requirements, such as consumer and accounting laws
You have several rights under data protection law, including the right to object to marketing. More information about your rights and our handling of personal data can be found in our privacy policy.